Help and Delivery Information

We hope you enjoy your time on the Wheelspin Models and Hobbies site but if you have any problems this page should prove useful. If not, feel free to contact us on 01543 577278.

Delivery Information and Pricing:
Our latest delivery system is now a flat rate of £3.50 regardless of order weight and value. This utilises Royal Mail's Recorded Delivery service which we have found to be consistently reliable.

We strongly reccomend purchasing extra insurance on large value orders, as the maximum claim amount for our flat rate shipping is £32 minus a £15 administration fee.

All our parcels are barcoded and scanned using the latest equipment, and up-to-the-minute tracking and order status information is available by simply logging into your area.

Orders where insurance has been purchased are sent via Royal Mail's Special Delivery service which is guaranteed next day and insured upto £500. Orders over 2 kilo's will be sent via carrier and are insured at a rate of £13 per kilo.

Any orders returned back to us as 'not called for' will be immediately resent and delivery charges re-applied.

Browsing Products
To begin browsing through our extensive range of products, simply click a category from the navigation bar. You can then view products by clicking on either their image or title.

If you know what you are looking for; for example a specific model or spare part you can enter the item name or part number into the search box at the top of every page. This will present a list of products matching your search criteria.

Ordering Products
When you have found your chosen item, scroll down to the bottom of the product's page, choose your options (if applicable for that item) then click the "add to cart" button. This will put the product in your virtual shopping cart. Your cart contents are shown at the top left hand corner of every page.

When you've finished shopping and have added all your chosen products to the cart, click the checkout button in the top left hand corner. You can review your cart contents before clicking the "checkout" button. This will take you to a 128 bit SSL secured area for you to enter your credit card information and delivery address.

Payment Methods:
We accept the following payment methods:

Credit and debit payments are taken automatically via Protx over our secured server. These are treated with the utmost security and kept in a non human-readable form in our database. Payments processed by our website are processed immediately, giving you the chance to know straightaway that your payment has been authorised and your order is on its way!

Logging In & Saved Carts
A new feature of our site allows you to login and save your cart contents. You can save a cart full of products for viewing later - ideal for making up an order in stages when you don't have the time to create it in one sitting.

Once logged in, you can also view your recent orders to see what you ordered and when.

You can login or create a new account using the link at the top of every page

Contacting Us:
If you have further questions which this page or the support forums do not answer, please see the 'contact us' page for information on how to contact Wheelspin Models and Hobbies.

Note: All prices are correct to the best of our knowledge. However we reserve the right to refuse a sale if the price stated is incorrect. Although we will do our best to come to a compromise that pleases the consumer, the Consumer protection act 1987 and Prices act 1974 clearly state that shops are not legally obliged to sell customers anything if they have accidentally marked the product with the wrong price.

We also reserve the right to refuse any sale, for any reason, at our discretion.